HONG KONG GOVERNMENT AND HUMAN RESOURCES
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This 6-page paper examines the role that the Hong Kong government plays in the country's human resources system. Topics covered include the turnover of the area to China in 1997 and the Asian Financial Crisis of 1997-1998, and how the Hong Kong government has responded to try to create a better trained, more educated work force.
Filename: MThkhure.rtf
Paper Title: HONG KONG GOVERNMENT AND HUMAN RESOURCES

QUALITY MANAGEMENT AT THE DENTIST’S OFFICE
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This 5-page paper focuses on total quality management in context of a dental practice. Issues covered include employee empowerment; customer satisfaction and the need for measuring quality. Bibliography lists 5 sources.
Filename: MTdenqua.rtf
Paper Title: QUALITY MANAGEMENT AT THE DENTIST’S OFFICE

Drug Testing & The Use of Hair
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A 4 page paper detailing the advantages and disadvantages of using hair samples to conduct drug tests in the workplace. Bibliography lists 6 sources.
Filename: Drughair.wps
Paper Title: Drug Testing & The Use of Hair

EMPLOYEE ETHICS AND VALUES IN THE WORKPLACE
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This 5-page paper examines the concept of employee ethics, particularly in today's world in which corporate ethics is such a strong topic. Bibliography lists 1 source.
Filename: MTempeth.rtf
Paper Title: EMPLOYEE ETHICS AND VALUES IN THE WORKPLACE

Enhancing Communication Between Management & Employees
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A 6 page proposal on measures a life insurance company could undertake with very little cost in promoting bottom-up communication, rather than limiting themselves to the more typical top-down pattern. The proposal presents the company's existing problem as a minor, but growing one, and presents possible low-cost steps in eliminating it. Nearly any business consultant worth his fee consults first with the front-line employees in order to determine the company's problems: the paper recommends that this insurance company do the same. Bibliography lists 3 sources.
Filename: Manacomm.wps
Paper Title: Enhancing Communication Between Management & Employees

COCA-COLA AND TOTAL QUALITY IMPROVEMENT
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This 5-page paper, by using various examples from the Coca-Cola company, attempts to address the execution phase for Total Quality Implementation including management support, customer satisfaction and employee feedback. Bibliography lists 5 sources.
Filename: MTcocaqu.rtf
Paper Title: COCA-COLA AND TOTAL QUALITY IMPROVEMENT

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