Case-Based Reasoning in Knowledge Management
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This 5 page report discusses the fact that virtually every organization in the modern world has somehow been transformed by the availability and ongoing development of information technology. Case-based reasoning (CBR) is used as an example of that fact. Bibliography lists 2 sources.
Filename: BWknomgt.rtf
Paper Title: Case-Based Reasoning in Knowledge Management

Changes in WindowsTM Incarnations
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A 5 page paper discussing the differences in Windows 3.x, Windows 95 and Windows NT. Microsoft's apparent intention was to make Windows use easier for the non-literate, but the observed result very often was pure frustration. The many changes also were taking place in a rapidly-evolving hardware environment. The purpose here is to outline some of those changes. Three aspects of changes within Windows that most directly affect users are operating speed, required RAM and ease of overall use. Bibliography lists 4 sources.
Filename: KSWindows.wps
Paper Title: Changes in WindowsTM Incarnations

Choosing a Computer
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This 5 page paper imagines that a friend has asked for advice on what computer to buy with a set budget. The paper looks at what questions to ask, what deals are available and then advises on the best available deal in the writers opinion. The bibliography cites 2 sources.
Filename: TEcombuy.wps
Paper Title: Choosing a Computer

Choosing Help Desk Software
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A 5 page paper telling the story of how one military Help Desk was able to improve performance and morale, while at the same time increasing the Help Desk’s value for all users. The product chosen was Microsoft’s Remedy Help Desk. Bibliography lists - sources.
Filename: KSitHelpDsk.rtf
Paper Title: Choosing Help Desk Software

Choosing the Right Software
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Choosing the Right Software: This 6-page essay examines the multifaceted techniques used to evaluate software, and how companies choose between the nearly innumerable systems available today. Before purchasing software the user must have a detailed understanding of the company’s needs and requirements of the system that the software will support. Moreover, the user cannot depend upon a software vendor to understand a company’s needs at the level of detail necessary to provide for a flawless system. Bibliography lists 7 sources. SNSoftwr.doc
Filename: SNSoftwr.doc
Paper Title: Choosing the Right Software

Cisco Systems' Relationship with its Industry
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A 7 page paper discussing only strengths and weaknesses internal to the company, opportunities and threats external to the industry. There is no introduction and no conclusion; the paper literally presents only the facts as they pertain to Cisco Systems, the leader of the networking industry. Bibliography lists 8 sources.
Filename: KSCiscoSWOT.wps
Paper Title: Cisco Systems' Relationship with its Industry

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